• 15 December, 2020
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Mozilla Shares Fix For Netflix, Hulu Errors On Apple Silicon Macs

Mozilla has shared info on how to fix a known issue leading to errors on multiple video streaming platforms including Netflix, Hulu, Disney+, and Amazon’s Prime Video Prime on the Mac version of Firefox 84.

“If you’re on a Mac with Apple Silicon and are experiencing errors when trying to watch Netflix, Hulu, Disney+, Prime or another streaming service after installing Firefox 84+, you might need to install Rosetta,” Mozilla says in a recently published support document.

Missing Rosetta behind streaming issues

This happens because, as explained by Mozilla, Rosetta 2 is required on Macs with Apple Silicon to run apps built for Macs an Intel processor.

Rosetta 2 runs in the background and it works by translating apps specifically built for Intel processors for use on Apple Silicon.

Some of the error messages Firefox user might encounter when trying to use video streaming platforms:

• Netflix: Pardon the interruption. We’re having trouble playing Netflix…Error code F7702-1003
• Hulu: Can’t play title. We’re having trouble playing this video. Please try again later.
• Disney+: Something went wrong. Please try again…Error Code 83
• Amazon Prime: Video unavailable. We’re experiencing a problem playing this video…

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Users advised installing Rosetta as a quick fix

If they encounter one of these errors, Firefox 84 users have to install Rosetta on their Apple Silicon Macs (i.e., MacBook Pro, MacBook Air, or Mac mini with Apple M1 chips) as a quick fix.

This is required as a fix on Macs where the users are not asked to install Rosetta in order to open Firefox, which is the default behavior when launching an Intel dedicated app.

To install Rosetta 2 on your Mac to fix Firefox 84 video streaming issues, you have to follow this step by step procedure:

• Open Terminal by typing it in your computer’s Spotlight Search field or double-clicking it in Finder → Applications → Utilities → Terminal.
• In the terminal window, run the command: /usr/sbin/softwareupdate –install-rosetta
• Agree to the license terms, follow the instructions by pressing A and then pressing return.

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Two months ago, Mozilla also shared info on a quick fix for a widely reported known issue causing blank or error pages to be displayed when trying to load Twitter on the Firefox web browser.